Refund Policy

TERMS AND CONDITIONS FOR EVENT TICKET PURCHASING:

1. General

1.1 These terms and conditions are an agreement between you and Lillian Gray Art School (Pty) Ltd. Each ticket purchased from us is subject to our latest terms and conditions as well as any additional terms and rules applicable to the relevant event. The latest version of the terms and conditions are available on our website www.lilliangray.co.za (‘our Website’). In these terms and conditions reference to one gender is a reference to all genders.

1.1.1 Without prejudice to any other rights or remedies in law, Lillian Gray Art School (Pty) Ltd may cancel any one or more tickets forthwith if the purchaser breaches any of these terms and conditions and we may refuse to accept any further bookings from such purchaser.

More simply put:

If you breach any of our T’s and C’s, we might cancel your ticket and refuse to take further bookings from you.

1.2 Booking/ Purchasing procedure

1.2.1 Tickets may be booked:

1.2.1.1 via our Website by completing the online booking form, submitting your payment details as stipulated;

1.2.1.2 via a call 076 828 2448.

1.2.1.3 at our art studio. 82 Kessel Street Fairland, JHB.

More simply put:

There are various ways to buy tickets from us. Book online, call us 076 828 2448 or purchase at our art studio.

1.2.2 It is the purchaser’s duty to ensure that all booking information is correct and all payment information is correct. If booking information is incorrect, Lillian Gray Art School is not obliged to rectify any errors.

More simply put:

Please check that all the info on your ticket is correct.

1.2.3 A booking request will constitute an offer to purchase a ticket on these terms and conditions. Such an offer is open for acceptance by Lillian Gray Art School (and/or the event organisers). It is your responsibility to review these terms and conditions as well as any additional terms and rules applicable to the relevant event before making a booking. Lillian Gray Art School (Pty) Ltd reserves the right not to accept or process your booking request and we will notify you if this is the case.

More simply put:

We have the right not to process or accept your booking request – but we will notify you about this.

1.2.4 Following receipt of a booking request, Lillian Gray Art School will send a confirmation notice via email confirming acceptance or rejection of the booking request containing the relevant booking Please note that whilst every effort is made to send a confirmation notice for every valid booking request Lillian Gray Art School receives, we cannot guarantee that such confirmation notice will be received, nor that, if it is received, that it will be legible and uncorrupted. A failure to receive such confirmation notice will not affect the validity of the agreement concluded between us (or the event organisers) in respect of a booking.

More simply put:

If you do not receive a relevant booking email from us, it should still be fine, but maybe get in touch with us just to double check to email [email protected]

More simply put:

If you do not receive a confirmation notice – or if you receive an error message – after you have paid for your tickets, please let us know.

1.2.5 It is the purchaser’s duty to confirm with us whether or not a booking request has been received and processed if a confirmation notice is not received after submitting payment information, or if the purchaser experiences an error message or service interruption after submitting payment information. Lillian Gray Art School will not be liable for any losses a purchaser may incur if the purchaser assumes that a booking was or was not processed because of a failure to receive a confirmation notice.

1.2.6 The information submitted with a booking request will be processed as provided. If an error has been made or information needs to be changed, the purchaser should immediately contact us.

More simply put:

If the booking info that you have given us is incorrect, please call us.

1.3 Pricing of tickets and information about events

1.3.1 The details of the events for which tickets are offered are contained on our Website and other social media. The supply of tickets offered depends upon the availability thereof. Unless otherwise stated, all prices displayed are in South African Rand. Lillian Gray Art School may without prior notice change the price, cancel or postpone events, discontinue the availability of events or change the venues, seating arrangements and/or events for which tickets are made available. Special promotions may be subject to certain additional terms and conditions.

More simply put:

We may change anything (such as prices or seating). Also, any promotions might have additional T’s and C’s.

1.3.2 Although every effort is made to ensure that the venue and events are displayed and described completely and accurately, Lillian Gray Art School does not warrant same and disclaims, to the maximum extent permitted by law, any liability arising from any omissions and inaccuracies pertaining to such display and description. In particular, we disclaim any and all warranties as to the occurrence, suitability or quality of the seating arrangements, performances, venues or events and will not be liable for any claims arising in respect thereof, even if Lillian Gray Art School has acted in a negligent or grossly negligent manner.

More simply put:

We try our best to ensure that all info about our venues is correct. Forgive us if it is not.

1.3.3 All ticket prices will be inclusive of VAT.

1.4 Payment

1.4.1 You will be required to provide the necessary payment details (such as credit card details) and to authorise payment of the amounts payable for the tickets ordered when submitting your booking request. Such authorisation will allow Lillian Gray Art School to obtain payment at any time after confirmation of your booking.

More simply put:

Please provide us with your payment details when you are buying tickets.

1.4.2 If Lillian Gray Art School is unable to duly effect such payment for any reason your booking may be cancelled and your tickets may be resold to another customer without further notice.

More simply put:

 If we cannot confirm payment on our side, your tickets might be cancelled.

1.5 Refunds, cancellations or exchanges

Any requests for refunds must be directed to [email protected] All such requests will be considered on a case-by-case basis at Lillian Gray Art School’s discretion. No refunds will be done for cancellations or missing of an event.

More simply put:

We deal with requests for refunds on a case-by-case basis. No refunds will be offered for negligence on your behalf.

1.7 Age and Event Restrictions

1.7.1 It is the purchaser’s responsibility to be aware of and to adhere to the type of restrictions that are applied to our events. Couples paint nights are for two adults in a relationship and not for children. Ladies paint Nights are for ladies only and allows no kids. Kids Holiday Schools are reserved for kids ages 7 – 13 an no older.

More simply put:

Please be a good person and adhere to the age restrictions of our events.

1.7.2 If a person having a valid ticket cannot provide photo identification proof that he meets the age restriction requirements attached to the event, he will not be allowed access to the event venue and no ticket refunds or readmission tickets will be granted.

More simply put:

If you are found to be under the age restriction, you will not be allowed into the event – and you will not get a refund on your ticket.

1.7.3 When submitting a booking request a purchaser warrants and represents that he is over the age of 18 and that he is authorised to make payment in the stipulated manner.

More simply put:

If you are paying for tickets, you need to be over the age of 18.

1.9 Cancelled and rescheduled events

Occasionally, events may be cancelled or rescheduled by Lillian Gray Art School and/or the event organiser. In such a case, please email [email protected] or the relevant event organiser to request a refund or exchange. All such requests will be considered on a case-by-case basis at Lillian Gray Art School (or the event organiser’s) discretion.

More simply put:

 If a show is cancelled or rescheduled, we may refund you or exchange your tickets.

1.10 Right of admission

1.10.1 Lillian Gray Art School and/or the event organisers reserve all rights in terms of admission to cinemas or event venues.

More simply put:

We have a right to admit who we want to into our studio or other venues.

1.11 Security

1.11.1 Lillian Gray Art School will endeavour to ensure that necessary safety measures are in place to protect the sensitive payment information (such as your credit card details) which you provide to us.

More simply put:

 We have safety measures in place when you make a payment.

1.11.2 Lillian Gray Art School, however, does not guarantee the absolute security of any information you transmit to us or that is transmitted to you and disclaims any liability arising in connection with any unauthorised disclosure of such information.

More simply put:

 If your info is disclosed for some reason, we apologise, but cannot be held responsible for that.

1.12 Warranties

1.12.1 Unless the contrary is stipulated in writing, all tickets are provided without warranty of any kind. Without limiting the aforesaid, Lillian Gray Art School and the event organisers do not give any warranties or make any representations regarding the occurrence, timing, suitability, quality or performance of any film or event to which your ticket(s) may relate, or in respect of the venue, admission to such venue or the seating arrangements for such venue.

More simply put:

 When it comes to our tickets, we do not give any warranties. Sorry.

1.12.2 By purchasing a ticket from us, you agree to these terms and conditions on behalf of yourself and any person accompanying you. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after the show or performance. You agree that we will not be liable for any loss or damage you or anyone accompanying you may incur in the course of attending a film or an event and that you will indemnify us against any claims arising in connection therewith.

More simply put:

We are not responsible for any loss or damage that may occur when you are attending an event at our studio.

1.12.3 Lillian Gray Art School’s aggregate liability for all claims from any attendee at any of our events is limited to the price paid for the relevant attendee(s) ticket(s), irrespective of the cause of action (whether in contract, statute or delict, including for gross negligence), save to the extent that such liability cannot be excluded by law.

More simply put:

We are not liable for any claims when you pay us.

1.13 These terms and conditions shall override any contrary terms or conditions incorporated by you in your order and any such conflicting terms or conditions will not form part of any agreement concluded between us in respect of the goods and/or services ordered.

More simply put:

These T’s and C’s have the final say.

2. Booking tickets

1.14 If any problems arise in respect of your ticket please email [email protected]

2.1.1 Each ticket purchased from us is intended to be a revocable right to attend the event at the stipulated studio at the designated time to which the ticket pertains only and will not enable a holder to attend any other event.

More simply put:

The info on your ticket contains the name of the event that you will see. Please do not try to attend a different event instead.